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Customer Experience ecommerce

It’s time to expand your Ecommerce capabilities now

More than ever, the time to expand your Ecommerce platform is now. When physical stores are closed by government order, even though they will open as things get back to normal, online shopping is the way for consumers to buy products. If you have not transformed your Digital Commerce yet, you are missing out on this opportunity.

We are in the middle of an unprecedented crisis and the challenges faced by retail companies are greater than ever before. What do we see as a sustainable model for retailers? Where do they see opportunities and want to invest?

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Customer Experience

Prevent a Bad Customer Experience

Many people are telling you how to bring a better Customer Experience. With new technology or better marketing, many aspects of the Customer Journey can be improved. But I strongly advise you focus first on preventing a Bad Customer Experience!

Categories
ecommerce

The challenges of Ecommerce in China

In 2016, China overtook the United States in becoming the world’s Ecommerce leader. With 450 million online shoppers, Ecommerce in China was generating $750 billion of online transactions for that year. But Ecommerce in China did not go as smooth as in the US. Many challenges had to overcome. 

Categories
ecommerce

The history of Ecommerce in the USA

The history of Ecommerce started 40 years ago, but online shopping only became possible when the internet was opened to the public in 1991. At first, the big players like Amazon and eBay were dictating the Ecommerce market, but in 2018 Amazon is the leading Ecommerce company in the United States with $53 billion revenue a year.

This article will address some of the key players and milestones of Ecommerce in the USA.

Categories
ecommerce hybris

Hybris rebranded to SAP C/4HANA and Ecommerce is growing rapidly

SAP is taking the aim at Salesforce and Adobe by improving the Customer Experience capabilities of Hybris and therefore SAP Hybris rebranded to SAP C/4HANA.

More and more consumers in the Netherlands order products online increasing the revenue of Ecommerce rapidly. What are the top reasons for consumers to not choose a webshop? And what will happen to the city centers is more people will buy online?