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Customer Experience ecommerce

It’s time to expand your Ecommerce capabilities now

More than ever, the time to expand your Ecommerce platform is now. When physical stores are closed by government order, even though they will open as things get back to normal, online shopping is the way for consumers to buy products. If you have not transformed your Digital Commerce yet, you are missing out on this opportunity.

We are in the middle of an unprecedented crisis and the challenges faced by retail companies are greater than ever before. What do we see as a sustainable model for retailers? Where do they see opportunities and want to invest?

Categories
Customer Experience

Prevent a Bad Customer Experience

Many people are telling you how to bring a better Customer Experience. With new technology or better marketing, many aspects of the Customer Journey can be improved. But I strongly advise you focus first on preventing a Bad Customer Experience!

Categories
ecommerce

The history of Ecommerce in the USA

The history of Ecommerce started 40 years ago, but online shopping only became possible when the internet was opened to the public in 1991. At first, the big players like Amazon and eBay were dictating the Ecommerce market, but in 2018 Amazon is the leading Ecommerce company in the United States with $53 billion revenue a year.

This article will address some of the key players and milestones of Ecommerce in the USA.